Responsible Gaming at DESKGAME – Play Safe, Stay in Control
Online gaming at DESKGAME is meant to be entertaining. When it stops being fun, we want you to have the tools and the information to take back control immediately.
Our Commitment to Safe Play
DESKGAME takes responsible gaming seriously as part of our PAGCOR licence obligations and, more importantly, as the right thing to do. We never frame gambling as a way to make money or solve financial problems. Every outcome on our platform is random, the house always holds a mathematical edge, and no strategy can overcome that edge over the long run.
We actively build safeguards into our platform so that players who want help controlling their play can access it without friction.
Player Tools Available in Your Account
All of the following tools are available through your DESKGAME account settings at no cost:
- Deposit limits — set a daily, weekly, or monthly cap on how much you can top up
- Loss limits — cap how much you can lose in a set period before betting is paused
- Session time limits — receive a reminder or automatic logout after a chosen play duration
- Reality checks — pop-up notifications showing how long you have been playing and your net result
- Cooling-off period — take a short break of 24 hours, 7 days, or 30 days during which you cannot deposit or play
- Self-exclusion — close your account for a set term or permanently; we will not send you marketing during that time
Limit reductions take effect immediately. Limit increases have a 24-hour cooling-off period before they apply — this is intentional, to prevent impulsive decisions.
Recognising Problem Gambling Signs
Gambling becomes a problem when it starts affecting money, relationships, or mental health. Some signs to watch for:
- Spending more than you can afford to lose
- Chasing losses — betting more to try to win back money you lost
- Hiding your gambling activity from family or friends
- Feeling anxious, irritable, or depressed when you are not playing
- Neglecting work, school, or personal responsibilities to gamble
- Borrowing money to fund gambling sessions
If any of these sound familiar, reaching out for help is a sign of strength, not weakness.
Protecting Minors
Online gambling on DESKGAME is strictly for adults aged 21 and above, in line with Philippine law. We verify age during registration and again before the first withdrawal. If you share a device with minors, please use parental control software to restrict access to gambling sites and keep your login credentials private.
Where to Get Help
If you or someone you know needs help with gambling, these resources are available in the Philippines:
- NCMH Crisis Hotline: 1553 — free, confidential, available 24/7
- DESKGAME Responsible Gaming support: contact us via live chat and request the responsible gaming team
- National Center for Mental Health (NCMH): www.ncmh.gov.ph
Calling 1553 is free from any landline or mobile number in the Philippines. You do not need to give your name and everything you share is confidential. Help is available regardless of the size of the problem.
A Note on Gambling and Money
DESKGAME will never suggest that gambling is a way to earn income, pay bills, or achieve financial goals. The house edge is real, and it means that over enough time, most players lose more than they win. Play what you can comfortably afford to lose, set a budget before you start, and stop when that budget is gone.
Frequently Asked Questions
How do I set a deposit limit on DESKGAME?
Go to Account Settings, then Responsible Gaming, and select Deposit Limits. Choose daily, weekly, or monthly and enter your preferred cap. Reductions apply immediately.
Can I exclude myself from DESKGAME?
Yes. Self-exclusion is available in your account's Responsible Gaming section. You can choose a fixed period or permanent exclusion. During exclusion you will not receive promotional emails.
What is the free crisis hotline I can call?
The NCMH crisis hotline is 1553. It is free from any Philippine phone, confidential, and available around the clock.
What happens if I try to reopen my account during self-exclusion?
Accounts under self-exclusion cannot be reactivated until the exclusion period ends. If you chose permanent exclusion, you will need to contact our team after a minimum cooling-off period.
Is gambling on DESKGAME safe for my finances?
Gambling always carries financial risk and should only be funded with money you can afford to lose. Set a budget, use our deposit and loss limit tools, and never gamble to recover debts.
Who can I talk to at DESKGAME about a gambling concern?
Use live chat and ask to speak with the responsible gaming team. All conversations about responsible gaming are treated with discretion.
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